Are We McSelling and McMarketing?

Is the quality of sales and marketing suffering at the expense of quantity? Balancing automation and metrics with customer centricity is the challenge of the decade. The quality of business relationships have become limited by volume-induced time constraint. Henry Ford's assembly line that delivered affordable quality automobiles in high quantities was brilliant! McDonald's assembly line "Speedee Service System" that gave us billions of cheap, low quality, self-service burgers was not the boon of the Model T.

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